Refund Policy

We offer a 14-day return policy, which means you have 14 calendar days from the date of receiving your item to request a return.

To qualify for a return, your item must be in resellable condition—unused, unworn, with original tags, and in its original, unopened, and undamaged packaging. Proof of purchase or a receipt is also required.

To initiate a return, please contact us at info@sdexpress.co.za. If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions about returns, feel free to contact us at info@sdexpress.co.za.

Damages and Issues

Please inspect your order upon delivery and contact us within 24 hours if any item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it promptly. All products are supplied with a minimum 12-month expiry date, and therefore returns will not be accepted on the basis of expiry date.

Wrong Order

If a customer orders the incorrect product, variant, or quantity and wishes to return part or all of the order, the customer will be responsible for courier costs and/or a handling fee, as determined by SD Express. These fees must be paid before any return or exchange of ‘wrong order’ items will be processed.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or special order products

• Personalized items

• Personal care or beauty products

• Products with opened or tampered packaging

If you have any questions about your specific item, please get in touch.

We do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get what you need is to return your item for a refund (if eligible) and place a new order for the correct product.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that processing times may vary depending on your bank or card issuer. Any payment charges incurred by us will be deducted from the refunded amount.

Prescriptions

A valid prescription is required to purchase contact lenses from us. Customers must confirm that their prescription is valid and less than one year old at the time of registration or checkout. If the customer cannot provide a valid prescription after completing a purchase, the order will be cancelled. A fixed administrative fee of R50 (fifty rand) will be charged, and the remaining amount refunded.